Contact Us – King Billy Casino Australia
We’re Here to Help — Anytime
At King Billy Casino Australia, your gaming experience matters. Whether you have a question, need help with a bonus, or require withdrawal assistance — our support team is available 24 hours a day, 7 days a week. You’ll always have a direct line to someone ready to assist.
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📬 How to Contact Support
You can reach us through the following channels:
Email:[email protected] — You can describe your issue in detail and attach any relevant documents. According to our contact page, this is the dedicated email for all enquiries.
Live Chat: Just click the live chat icon at the bottom right of any page. Our agents can assist you in real time, often resolving issues within 10 minutes.
Social Media: Connect with us on Facebook and Instagram. Send a private message to ask your question or stay updated with our latest offers.
🕒 What to Expect
If you email us, you’ll typically receive a response within a few hours.
Live chat is the fastest method — many issues are solved within 10 minutes or less.
For complicated matters (e.g., KYC verification, withdrawal verification), our support manager may escalate your request directly to management.
✅ What We Can Help With
Our support department is equipped to handle a wide variety of requests, including:
Technical issues (site or mobile app)
Bonus and promotion queries
Account verification (KYC)
Withdrawal or payment method assistance
Responsible gambling tools and self-exclusion support
⚠️ Before You Contact Us — Please Check
Make sure you’re using the authorized email address and have your account details ready.
Have a clear description of your issue, relevant transaction or bonus details at hand.
For withdrawal issues: ensure you’ve completed verification and used approved payment methods (as per our terms).
Consider checking our FAQ section — many common questions are already answered there, and you may find a quick fix without waiting.
Thank you for choosing King Billy Casino Australia — we look forward to supporting you so you can play with confidence, whenever you want.